Customer service    /    FAQ

My payment is being refused

Unsiport takes online shopping security very seriously, both for your own and our protection. Therefore we use a very tight security payment system. Sometimes you may experience that your payment is being refused or not accepted.

In most cases it is simply down to mistyping card information or not entering the correct password for your PayPal account. So do please check for any errors here first. 

In a few cases, the payment may be refused or not accepted to any of the following reasons:

- Card/account does not have sufficient funds

- Card/account is not allowed for international shopping

- Card/account has previously been used for fraud incidents

There may be many more reasons for a payment to be refused/not accepted, in most cases it is only your bank and/or card provider that help you resolve any issues.

If you have any questions, you are welcome to contact us.  

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