If you receive a product that is faulty or if a fault occurs later, you are naturally welcome to return it to us as a claim/reclamation.
The first you want to do, is to stop using the product immediately. If you don't, you risk voiding your right to claim on the defect.
The second thing you should do is to send us some pictures showing the issue, this will most likely speed up the process. Please send them to firstname.lastname@example.org
From here, the process is that you send the product back to our returns department, so we can take a closer look at the damage.
Please note that FG boots that have been used on artificial/hybrid grass cannot be returned, regardless of the issue.
When you return the package we kindly ask that you include a copy of the corresponding invoice/order confirmation, on which you describe the damage. Our returns department will then complete your returns case, as quickly as possible. It usually takes no more than 24 hours from when we receive the items to you have been sent your answer.
The address you return to is:
2450 Copenhagen SV
Initially you pay the returns fee, but if the claim is approved, we will refund your return postage expenses. In this case you just need to send us a picture of your return receipt.