Customer service    /    FAQ

There is an issue with my product, what can I do?

If you receive a product that is faulty or if a fault occurs later, you are naturally welcome to return it to us as a claim/reclamation.

The first thing you should do is to send us some pictures showing the issue, this will most likely speed up the process. Please send them to

From here, the process is that you send the product back to our returns department, so we can take a closer look at the damage.

Please note that FG boots that have been used on artificial grass cannot be returned, regardless of the issue.

When you return the package we kindly ask that you include a copy of the corresponding invoice/order confirmation, on which you describe the damage. Our returns department will then complete your returns case, as quickly as possible. It usually takes about one week from when we receive the items to you have been sent your answer.

The address you return to is:

Unisport A/S
Baadehavnsgade 38
2450 Copenhagen SV
ATT: Returns

Initially you pay the returns fee, but if the claim is approved, we will refund your return postage expenses. In this case you just need to send us a picture of your return receipt.

Also Unisport advises you to send the items back with a trackable parcel.

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