Customer service    /    FAQ

handling, shipping and customs


Once you have placed your order, our warehouse will start the handling of your order. Usually this handling will take around 24 hours, up to 48-72 hours if you have chosen printing. During Holiday seasons and Black Friday week, you may see extended handling time for all orders. Please be aware of online listing of extended handling time.



Once your order has been handled, we will dispatch it and hand it over to our courier FedEx. Delivery times is usually 5-7 working days. However please note that local circumstances may delay delivery, this may include Holiday seasons such as Christmas. These circumstances is beyond our control, which is why delivery times is only expected - not guaranteed.


Tracking your parcel

We will always send you an email with your Fedex tracking number once we are ready for dispatch.  In case of any issues or questions in relation to an individual delivery, we recommend you contact your local FedEX or partner office for the fastest problem solving. You are of course also welcome to contact us in relation to any questions regarding your delivery.



If parcels are being delivered outside of the European Union, Unisportstore will automatically remove the VAT from the order.

As the parcel arrives in its destination country, the parcel may be liable to local customs or taxes. These must be handled by the customer.

We do inform about the possibility of being subject to customs fees both on our site, in our terms and conditions, as well as in your order confirmation e-mail. Unisportstore can not accept any liability for any additional charge by local authorities (including, but not limited to taxes, import duties or holding fees).

For questions and details on custom fees, please get in touch with your local Customs office. Also, you can find an estimate on your import taxes right here. 

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