Customer service    /    FAQ

When will I have my parcel?

Shipping to countries outside of the European Union is 25 euro, flat rate.

We ship via Fedex to all countries outside of the European Union.

Usual delivery time is no more than a week. Some countries or remote locations might take longer, depending on local circumstances or holiday seasons. So do please note that it is expected delivery time, not guaranteed delivery times.  

We will always send you an email with your Fedex tracking number once we are ready for dispatch. 

You can then track your parcel via your tracking number on the Fedex website, where you will also see an estimated time of delivery in the top right corner.

In case of any issues or questions in relation to an individual delivery, we recommend you to contact your local Fedex office for the fastest problem solving.

You are of course also welcome to contact us in relation to any questions regarding your delivery.

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