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How do I return or exchange?

Extended return for Christmas: read more here

 

You have 30 days full right of return on all items bought on unisportstore.com, as long as they are not used or personalized. Items with personal print, of any kind, or products with embroidery cannot be returned cf. The Danish consumer agreement law, paragraph 18, part 2. 

 

Exchange - in case you want to return for an exchange of size: 

Return the product that you do not want, include a copy of your invoice and note that you request an exchange. Remember to note exactly what size you want exchanged to. Then we will process the return, usually no later than 24 hours from when the return parcel has arrived with us. If you wish to return for an exchange for a different product, you need to return and request a refund first and then place a new order. 

 

Refund - in case you want to return a product for a refund, or another product:

Return the product that you do not want, include a copy of your invoice and note that you request a refund. Then we will process the return, usually no later than 24 hours from when the return parcel has arrived with us. Then once you have received a refund, you can place a new order. 

 

For both exchange and refund, the product will have to be returned to the address below:

Unisport A/S,

Baadehavnsgade 38,

2450 Copenhagen SV,

Denmark 

Att: Returns

 

Please note: returning for exchange or refund, is not something Unisport covers. Meaning the return and/or exchange costs is on you. Also, the parcel must be sent directly to our address as stated above. Return deliveries made to a parcel shop or similar, can not be accepted. 

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