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How do I return or exchange?

You have 30 days full right of return on all items bought on Unisportstore.com, as long as they are not used or personalized. Items with personal print, of any kind, or products with embroidery cannot be returned cf. The Danish consumer agreement law, paragraph 18, part 2. 

 

Christmas gifts for Christmas 2018 can be returned until the 31st January 2019, see conditions above.

 

In case you want to return for an exchange of size, a refund, or another product:

Return the product that you do not want, include a copy of your invoice and note that you request a refund or a voucher. We strongly recommend that you chose a service that offers full tracking.

Once received in our warehouse we will process the return, usually within one week from when the return parcel has arrived with us. But at peak periods, it may take longer. Then once you have received a refund or the voucher, you can place a new order.

 

For both exchange and refund, the product will have to be returned to the address below:

Unisport A/S,
Herstedvang 10
2620 Albertslund
Denmark 
Att: Returns

 

Please note: returning for exchange or refund, is not something Unisport covers. Meaning the return and/or exchange costs is on you. Also, the parcel must be sent directly to our address as stated above. Return deliveries made to a parcel shop or similar, can not be accepted. 

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1 Comments

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    Jose Campillo González

    If I want to return a product is by an agent or by post office?

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